Frequently Asked Questions

The products found on are supplied in the 48 contiguous United States by a country-wide fulfillment network. Your order will be routed to your nearest fulfillment center. Upon receipt of transaction, you will be supplied with contact information for your fulfillment partner.

In most cases, your order will ship from this location. Certain product quantities may require shipment from our manufacturing facilities. In these instances, your fulfillment partner will update you with this information.

Every product that currently has CAD models available will have an in-page interactive CAD interface. Once you’ve found the product you are interested, navigate to this interface and click on the “CAD Download” tab. You may be required to fill out a few short fields before you can download.

Select “CAD Download” to download directly to your computer, or “CAD by Email” to have a file sent to your email address. After pressing either button, you will be presented with a drop-down menu of available CAD formats and file types. Select those of interest, and select “Start Download” or “Send Email.” In both menus, you may also add a PDF datasheet to your request. Additionally, you may download a PDF datasheet on its own by selecting the “PDF Datasheet” button.

After you have found a caster or casters you are interested in, add these to your cart by changing the quantity field on the product page, and selecting “Add to Cart”. Navigate to your shopping cart (upper right side of page – find the “Cart” link).

You will be able to view your shopping cart on this page, as well as place an order if your cart is correct. You will need to enter Personal Details if this is your first time ordering on this site. Take special note of the checkbox which asks if delivery and billing addresses are the same. Apply any coupon codes you may have; provide comments if necessary. When all information looks good, select Checkout Order to enter payment information.

Once payment information is entered, select “Confirm Order” to place your order.

Faultless Caster is happy to handle any tax-exempt orders for companies with qualifying exempt certification; however, this cannot be handled via the online checkout at this time. Please contact us through our contact us form or call us to place your tax-exempt orders.

Free freight is automatically applied to the shopping cart once any order reaches or exceeds a total of $150.00 prior to tax. Our fulfillment partners will choose an eligible shipping provider to deliver product via standard ground shipping.